Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.
The photo op schedule is posted at the top of this page once it is available. Please be sure to check the schedule at show time as well because all scheduling is subject to change. There will be a revision number at the top of the schedule (I.E. REV 1.2) so you will know you are looking at the most recent version. The photo op schedule is subject to change at any time.
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix. If you are only attending one day, we would suggest a refund on one ticket.
First if there is a duo photo op and a solo photo op for a celebrity that is in the duo listed on the schedule at the same time, those are typically done in the order of the duo then solos. For example, if you have a Gotham Duo with Robin Lord Taylor & Drew Powell and you also have a Drew Powell solo but they are shown on the schedule at the same time, you will do your duo first, then the solo. However, it would be beneficial to let the ticket attendant inside the photo op room know if you are towards the end of the duo line that you do have a Drew solo.
Next, if you have a high volume Photo Op scheduled at the same time a much lower volume photo op, you will want to do the lower volume photo op first then proceed to the high volume. In other words, if you look at the TV at the entrance, then at the lines designated for the ops you have and notice one has about 175 people in line and the other has 5, you will want to do the op that has 5 people in line first. To avoid confusion you can also ask the queue entrance attendant which like is shorter then proceed to the shortest line.
If you have two high volume guests scheduled at the exact same time (I.E. Jeffrey Dean Morgan and Norman Reedus) we would suggest trying to swap group designation on your tickets. While we would love to not have the high volume guests running at the same time, it is pretty much unavoidable. So if your JDM A Group is scheduled at the same time as your Norman Reedus C Group we would suggest trying to swap one of those groups for groups that do not clash.
For each ticket purchased you may have two adult fans in the photo. In the case of families, you may have two adults plus three children under 16. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo. If you would like 5-6 adults, 3 total photo op tickets must be purchased and used for that photo. The large cast ops (those with 10 or more celebrity guests in them) allow for a total of four fans, adult or otherwise.
Tickets are sold on a day specific basis, you will choose the day you prefer to have your photo op when adding your ticket to your cart. Your ticket must be used on the day designated.
Please keep in mind, if you have an A Group ticket and you miss your A Group time (after the start time of the next group), it is indeed considered a missed photo op. You may exchange missed photo op tickets for available photo ops at our sales and redemption area. You cannot switch into another group that is sold out, You will be removed from that group’s line if your group letter on your ticket does not match the currently queuing group.
|Please arrive for your photo op 15-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op will congest the queue entrance and greatly hinder our staff in queuing fans!|
|Line Assignment TV! When you arrive at the queue entrance we will have a TV there to assist you in finding the line for your photo op. If there is a LINE NUMBER listed next to the photo op you have arrived for, you can proceed to that line, there is no need to ask the attendant at the door what line to get into if you already know. If there is a TIME listed, that is the START TIME FOR THE QUEUE LINE for that photo op. Times shown on the TV are 30 minutes prior to the start time of the actual photo op, as that is when the queue line opens for a photo op. If a time is sho|
Please be respectful of the celebrity guests and other fans in line. Keep hands above the waist.
Be sure to listen for special instructions for each celebrity guest.
|ans, there is absolutely no kissing the guests or asking to be kissed by them. Attempting to kiss a guest may result in the loss of your photo op without refund|
Glasses often glare or make it very difficult for the photographer to see if you blinked, so please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. We cannot offer retakes for glasses glare.
Our photographers watch for blinks however sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake.
|Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.|
Tickets Photo op tickets are NOT an admission ticket to the show. A show admission ticket must be purchased in conjunction with the photo op ticket.
If you did not purchase a ticket from us, please do not expect us to give any support or assistance for this ticket. We only provide support to the original purchaser of a ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a fake ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!!